Terms & Conditions

Pricing

  • Prices are in USD funds and do not include taxes or freight.

  • Sale items or promotions are final sales.

Shipping

  • Canadian orders - F.O.B. PharmaSpa warehouse, Laval, QC; United States orders - F.O.B. Champlain, NY.

  • All orders are processed on a first come first serve basis.

  • Orders will be shipped to the address indicated on the order confirmation.

  • PharmaSpa uses services by Loomis Express and or Canada Post and or UPS and is not responsible for any delays caused by the carrier.

  • All orders will be shipped out within 3 to 5 business days after approval of payment. Expect delays during trade show seasons.

  • Clients are responsible for making sure their package is not damaged before accepting it.

Payment

  • Payments are processed through PayPal.

Returns

  • Refunds are not obtainable, only credit notes are issued.

  • All damages and discrepancies must be reported to customer service by fax or email within 10 days of receipt. If approved, PharmaSpa will provide you with a pre-paid, pre-addressed label and authorization code to put on your package. Defective items must be received within 30 days of receipt.

  • Unauthorized returns will be charged for all applicable shipping and handling fees and a restocking fee of $25.00.

  • PharmaSpa will take care of the freight expense for return only of the defective products.

  • Exchanges are available if the item is still in stock (shipping not included). Otherwise, a credit note will be issued which is redeemable on future purchases.