Terms & Conditions
Prices are in USD funds and do not include taxes or freight.
Sale items or promotions are final sales.
Canadian orders - F.O.B. PharmaSpa warehouse, Laval, QC; United States orders - F.O.B. Champlain, NY.
All orders are processed on a first come first serve basis.
Orders will be shipped to the address indicated on the order confirmation.
PharmaSpa uses services by Loomis Express and or Canada Post and or UPS and is not responsible for any delays caused by the carrier.
All orders will be shipped out within 3 to 5 business days after approval of payment. Expect delays during trade show seasons.
Clients are responsible for making sure their package is not damaged before accepting it.
Payments are processed through PayPal.
Refunds are not obtainable, only credit notes are issued.
All damages and discrepancies must be reported to customer service by fax or email within 10 days of receipt. If approved, PharmaSpa will provide you with a pre-paid, pre-addressed label and authorization code to put on your package. Defective items must be received within 30 days of receipt.
Unauthorized returns will be charged for all applicable shipping and handling fees and a restocking fee of $25.00.
PharmaSpa will take care of the freight expense for return only of the defective products.
Exchanges are available if the item is still in stock (shipping not included). Otherwise, a credit note will be issued which is redeemable on future purchases.